Carnival Highlights Past Guests’ Photos, Videos in Arnold’s ’24 Hours Onboard’

By Erik Oster 

Carnival Cruise Lines is launching a new 25 million dollar campaign, “Moments That Matter,” with agency Arnold Worldwide. The fall campaign will extend across broadcast, radio, digital and direct mail from September through December. For the first spot in this campaign, Carnival sourced material directly from their customers through social media.

The :60 spot, “24 Hours Onboard” features content chosen from over 30,000 pictures and videos submitted by past guests on Carnival’s cruises, including one dude who publicly proposed on a Carnival Cruise (yikes). “24 Hours Onboard,” which will debut on major network primetime Monday, September 23rd, appeals to viewers’ sentimentality, and employing pictures and videos sourced directly from past customers adds a personal element that could help convince viewers to book their next vacation with Carnival. As Arnold Executive Creative Director Pete Johnson puts it, “We found those looking to book a cruise are much more likely to listen to recommendations from previous cruisers.” So filling a commercial with vacation memories from enthusiastic fans of Carnival makes a lot of sense.


This isn’t a spot that will blow anyone away with its creativity or execution, but it doesn’t have to. It appeals to the type of people who line their walls with photos from family vacations, or, in other words, Carnival’s target audience.Credits after jump.

Executive Creative Director: Peter Johnson

SVP, Creative Director: Rob Kottkamp

ACD, Art Director: Erek Vinluan

Sr. Copywriter: Samantha Gutglass

SVP, Executive Producer: Paul Shannon

Unit Director: Nathan Laver

Assistant Producer: Tia DeMelis

Business Affairs: Jennifer Wrentmore

Planner: Lisa Borden

Managing Partner ED: Don Lane

VP, Marketing Director: Cass Taylor

Senior Marketing Producer: Hillary Benoit

Marketing Producer: Angela Tisone


Production Company: Smuggler and Psyop

Production Company Executive Producer:  Michael Neithardt

Production Company Line Producer: Robert Mackler

Director: Eben Mears and Jon Saunders

Cinematographer: Brian Jackson

Editorial Company: Psyop

Editor: Victor Barczyk

Sound Design: Soundtrack Boston

Sound Engineer: Michael Secher

Music: “Lost and Found” by Katie Herzig

VFX: Psyop