The Front Line of Customer Experience

The Front Line of Customer Experience

Available On-Demand (Originally Broadcast February 19, 2019)
Digital transformation has changed the role of customer service from single-channel cost center into a dynamic platform for delivering customer experience. Brands need to shift how they approach care and identify its true strategic value as ground zero for delivering superior customer experience. New research from customer strategy expert ThinkJar uncovers how brands are remaking their service organizations.