Close the Customer Experience Gap

Close the Customer Experience Gap

Wednesday, May 15, 2019, 1 PM ET | 10 AM PT
Brands are investing heavily in delivering great customer experiences. But nearly half of consumers say companies are falling short of their expectations. Why the disconnect? An exclusive survey of 5,000 global consumers and 500 marketers identifies the CX gap and its implications for marketers that need to better leverage technology to meet customer needs.