Cox Confronts Service Issues in Idaho

By Andrew Gauthier 

Idaho Mountain Express

Channel 7 on Cox Communications cable has had recurring problems for years, but the worst of it came during the highly watched 2010 Winter Olympics when the NBC channel froze twice for about an hour each time. And problems have recently arisen on other channels, such as ABC, where voices are often out of synchronization.

Sun Valley City Councilman Nils Ribi said at a March 11 council meeting that numerous residents have expressed to him their frustration with Cox and want answers. To get those answers, he and the council invited Cox to explain.

Dan Wherry, Cox’s director of operations for the Wood River Valley, did just that at the March 11 council meeting. It’s the first time Cox has discussed the most recent problems. More…