Menu: GetSatisfaction Founder on the New Solution to Customer Service

So the Ellies were last night — who won, what was the scene like and what’s the story everyone’s talking about today? Rebecca Fox breaks it down.

Also we’re joined on the podcast by GetSatisfaction.com CTO Thor Muller. GetSatisfaction is the future of customer service — and brings customers and companies together.

“Overall, the trend is so strong for responding to customers, wherever they are,” he says of the company. “We’ve had an overwhelmingly positive response from large brands.”

Muller will be appearing at the Mediabistro Circus, on June 2-3. Also discussed: Google’s just-launched potential Facebook competitor and What We Learned This Week.

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