Jon Klein has raised the energy level at CNN by “asking a lot of questions,” Anderson Cooper says. “It’s easy to get in a rut and think, ‘This is the way it is done.’ Now it’s ‘Perhaps we should try another way.’ ” And Paula Zahn says Klein has brought a “strong sense of discipline.” But the new CNN prez “hasn’t made much of a ratings dent,” USA Today’s Peter Johnson writes. Klein says ratings changes are always “incremental: “There’s going to be a lag between improving quality and when we actually see results.”
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