FoxNews.com finished atop the American Customer Satisfaction Index rankings of Internet news and information sites for the second consecutive year, earning the No. 1 spot in each of its two years of being ranked. The Huffington Post, a newcomer to the chart, was not as fortunate.
FoxNews.com recorded a 2011 score of 82 for the second year in a row. It was followed by: ABCNews.com (77); USAToday.com (76); CNN.com and msnbc.com (each at 74); NYTimes.com (73); all others (the remainder of the total industry market share, less the market shares of the ACSI-measured companies, which finished at 72); and HuffPost, which brought up the rear with a score of 69.
ABCNews.com was up two points compared with 2010, and CNN.com picked up one point, while FoxNews.com and msnbc.com were unchanged. NYTimes.com suffered the biggest drop, three points, while USAToday.com and all others each shed one point.