Ahead of Postponed NewFronts, Industry Leaders Talk Virtual Format, Adapting to Covid-19

Adweek’s annual roundtable focuses on flexibility and how streaming has evolved during the pandemic

(L. to r.) Jim Keller, Hulu; Tara Walpert Levy, Google; Scott Rosenberg, Roku; Farhad Massoudi, Tubi; David Cohen, IAB; Pamela Drucker Mann, Condé Nast Hulu, Google, Roku, Tubi, IAB, Condé Nast

Key insights:

Just four months ago, the Interactive Advertising Bureau heralded an overhaul of its annual Digital Content NewFronts slate, which it was calling the “new NewFronts.” But the IAB had no idea just how “new” this year’s event would become. In mid-March, Covid-19 shut down the industry, and the annual event went virtual soon after and then was postponed nearly two months, from the week of April 27 to this week, a delay that resulted in a significant overhaul of this year’s lineup.

In turn, we’ve morphed the annual Adweek NewFronts roundtable this year. Instead of assembling the group as usual at Adweek’s HQ, we asked a number of execs to weigh in remotely about this wild year: David Cohen, president, IAB; Jim Keller, vp, national ad sales, Hulu; Pamela Drucker Mann, global chief revenue officer and president, U.S. revenue, Condé Nast; Farhad Massoudi, founder and CEO, Tubi (which Fox bought in April); Scott Rosenberg, svp and gm, platform business, Roku; and Tara Walpert Levy, vp, agency and brand solutions, Google and YouTube. They spoke about the virtual NewFronts format, how the streaming and OTT space has evolved during the pandemic and whether they think there will be an in-person NewFronts event next year. Here are highlights from those conversations:

Adweek: What have the biggest challenges been so far as you and your company have settled into this “new normal” during the past three months?
Pamela Drucker Mann: We’ve seen a huge increase in traffic across our portfolio and at the same time, a big shift in marketing spend from advertisers to the second half of the year, which has made forecasting more difficult. But we’ve been incredibly adaptive: We’re collaborating more closely, evolving the way we do business, and really figuring out how to be effective and efficient for our partners.

Photo of Tara Walpert Levy
‘We’ve never seen such variability in advertisers’ situations. As a result, it’s not surprising that flexibility is the No. 1 ask we’re hearing.’ —Tara Walpert Levy, vp, agency and brand solutions, Google and YouTube

Farhad Massoudi: Going through a merger of this magnitude on Zoom is not easy. Staying home, both in terms of communication within Tubi and within Fox—that’s been a challenge. I miss being in the office and just having those collegial conversations in the hallways. Also, I know a lot of people at Tubi and in our community are struggling these days, and I think about it a lot. These are difficult times, especially for some of us. On the other hand, I think we’ve figured out how to communicate over Zoom and there are some efficiencies that we have all learned as a result of working from home. In some ways, the communication has actually drastically improved. Productivity has in certain areas improved quite a bit. We’re going to come out of this stronger, and we’ve learned a lot as a result of this crisis.

Scott Rosenberg: From a business perspective I could not be more proud of our team and how they have come together, supporting one another, while at the same time helping to deliver new resources to support the millions of families now sheltering at home. In less than two weeks after the initial shelter-in-place orders were announced, we were able to get our Home Together initiative up and running, working with more than 20 partners to offer 30 days of free viewing through extended trials within The Roku Channel. We knew this was going to be the “streaming decade,” but we didn’t realize that we would experience as dramatic of a shift in just the first 10 weeks of the decade.

Tara Walpert Levy: I think the biggest challenge has just been juggling it all: our responsibilities to and care for employees, our users and our customers—let alone our families and friends!

How did usage of your platforms change when this crisis began, and what shifts do you anticipate as we start to emerge from this?
Jim Keller: Streaming TV viewing has long been on a strong growth curve, but the shifts that we began to see over a year ago have accelerated with stay-at-home orders. Compared to this time last year, viewing on Hulu is up over 48%, and we have seen an increase in binge behavior, up 40% since May 2019. Viewer engagement with “comfort” TV shows, like comedies, have experienced some of the biggest jumps. And similar to what’s happening on traditional linear services, more people are tuning in to news content on our live TV service.

Photo of Scott Rosenberg
‘We believe that the Covid-19-related shifts we are seeing now will accelerate television viewing changes already underway.’ —Scott Rosenberg, svp and gm, platform business, 
Roku

Rosenberg: One clear trend we are seeing as a result of the shelter-in-place orders is accelerated migration from linear into streaming. We saw our streaming hours climb roughly 80% year over year in April.  Fundamentally, we believe that the Covid-19-related shifts we are seeing now will accelerate television viewing changes already underway, encouraging brands to rethink their media mix strategies to grow investments in OTT.

We are seeing the same dynamics play out today between linear and OTT that we witnessed with the print business in the early 2000s. Print has been ceding the audience significantly to digital media, 2000 through 2008, but coming out of the 2008/2009 recession, the investment level in print never really came back to prior levels. Just as it was with digital and print, the biggest change we see post-Covid-19 is that it is simply forcing market shifts that were going to change anyway to change now—and many of these changes will be permanent.

How has the streaming and OTT space evolved as a result of so many people sheltering in place for three months, and how are you adapting to those changes?
Keller: It comes as no surprise that people are streaming more TV as they shelter in place. They’re turning to television to connect, to escape and even to create a daily routine. They’re more engaged and are watching more together, so we’re innovating to help our viewers stay connected. We just launched Hulu Watch Party, a feature in the Hulu app where viewers can virtually watch Hulu together at the same time while in separate locations. With so many viewers streaming as their TV platform of choice, there’s also a huge opportunity for advertisers looking to reach an engaged audience.

Walpert Levy: Everybody wants to talk about streaming! The challenge for brands and agencies is that while streaming viewership is indeed exploding, 75% of it is happening across just four players: YouTube, Netflix, Amazon and Hulu. And two of those players don’t offer ads right now. We felt a responsibility to make it easier for brands and agencies to connect with this audience. So ​we’re introducing a dedicated streaming TV package in the U.S. that combines the best of YouTube and YouTube TV on TV screens in one scalable offering that reaches 100 million people. Clients seem especially excited about this one.

What can marketers expect this week as they navigate these new NewFronts?
David Cohen: Our presenters, both traditional media companies and disrupters, will show what they have been and will be doing in response to major shifts in audience behavior. The changes that we have seen in media habits have been accelerated by coronavirus and have pushed the industry squarely into the streaming future. We will address questions like, What are we seeing with consumers and their media habits? Which behaviors are fleeting, and which will stick around? What are the opportunities and obstacles for advertisers and marketers?

Photo of Pamela Drucker Mann
‘At this point, anything declarative—'Consumers are doing this'—can be thrown out the window.’ —Pamela Drucker Mann, global chief revenue officer and president, U.S. revenue, Condé Nast

What are you keeping top of mind as you prepare your virtual NewFronts presentations? What is your single most important message to buyers this week?
Drucker Mann: Our message to buyers is simple: Everything is changing, so we need to be agile. At this point, anything declarative—“Consumers are doing this”—can be thrown out the window. Buying behavior will continue to change, so we all need to open our minds and be comfortable with that. Buyers need to be flexible, and they need to be prepared to take risks even if we’re not sure what things will look like six months from now. I think we all have to be OK with things looking a little different for the time being, and not wait for everything to “go back to normal” before making decisions.

Keller: Hulu and Disney Advertising Sales are going to market together as one team. Disney has long been home to the best in sports and entertainment, and now with Hulu, the best in ad-supported streaming, which means buyers have a unique ability to reach their target audience at scale. As we prepare for Hulu’s virtual NewFront presentation, we’re keeping to our viewer-first mentality. We know that viewers want fewer, less disruptive ads, and we deliver that. Our growing audience proves that a better ad experience equals a better viewer experience all around. The single most important message for advertisers is that streaming TV is no longer a “nice-to-have” or a “place to test and learn.” It’s a must buy.

Massoudi: What we bring to the table is a very unique value proposition, especially given the times and the macro changes in the media ecosystem that’s been happening over the past several years. I think we have a very important message to deliver. One is that free has never mattered more to customers and consumers. Second is that Tubi is a prime destination that delivers cost-free premium entertainment for families without the need to leave the home, and that matters in these times. And third, brands will know that they’re comfortable since Tubi is a premium environment, brand-safe and has massive reach. And our ad load is significantly below cable TV, or even significantly less than Hulu, and that is key, especially if folks are staying at home watching many, many hours of TV. It’s important we make sure the ad load is reasonable, well within a few minutes an hour.

Rosenberg: A majority of the U.S. population now streams. And they stream a lot, yet less than 10% of all television ad dollars are focused on reaching these highly targetable and engaged audiences. This lopsided equation is beginning to change as brands recognize that they don’t have to sacrifice on agility, control or value. In my conversations with brand leaders, it is clear to me that they should also expect—and I would say demand—that their media and platform partners deliver on the future promise of streaming the same way digital delivered when measured against print. The ability to measure true impact, to truly understand the value of every working dollar, has never been greater, and this is truly an evolutionary moment for the industry.

How have you reframed your NewFronts strategy and messaging as a result of the pandemic?
Rosenberg: Today the upfront must evolve to meet the market as linear TV faces an uncertain future. All brands face a different reality as a result of the pandemic. Some products are flying off shelves, while other businesses are shuttered. Advertisers are asking for agility as the market changes. At a moment when streaming is surging, Roku plans to give brands agility, control and value to meet their unique needs. We are approaching this by giving advertisers a unique, vertically specialized roadshow to brands across entertainment, CPG, finance/insurance, QSR/restaurant and telecom. Our approach to the NewFronts/upfronts will give advertisers the flexibility and freedom to adjust to individual buyer needs and give buyers back control of the message they want to deliver today, not the one they wanted to deliver months ago.

This story first appeared in the June 22, 2020, issue of Adweek magazine. Click here to subscribe.

@jasonlynch jason.lynch@adweek.com Jason Lynch is TV/Media Editor at Adweek, overseeing trends, technology, personalities and programming across broadcast, cable and streaming video.
@kelseymsutton kelsey.sutton@adweek.com Kelsey Sutton is the streaming editor at Adweek, where she covers the business of streaming television.