Twitter Adds Quick Replies, Welcome Messages to DMs From Brands

Businesses on Twitter can now take advantage of two new features for the social network’s direct messages: quick replies and welcome messages.

Businesses on Twitter can now take advantage of two new features for the social network’s direct messages: quick replies and welcome messages.

Product manager Ian Cairns introduced the new features Tuesday in a blog post, saying that they begin rolling out Tuesday.

According to Cairns, welcome messages allow businesses to greet users and set expectations for DM conversations even before users send their initial messages. Businesses can create multiple welcome messages, deep-linking directly to specific greetings from tweets, websites and applications.

Meanwhile, quick replies offer businesses a way to prompt users with the best ways to respond to DMs, either via lists of options or asking them to enter specific text values.

TwitterDMWelcomeMessagesQuickReplies

Twitter worked with the following developers on welcome messages and quick replies, adding that businesses can contact these developers in order to create automated DM experiences:

Accounts already...

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