REPORT: Most Questions Posted to Facebook Pages Remain Unanswered
Facebook pages are answering more questions posted by users, but more than one-half of those queries are still left hanging, according to the latest research from social analytics provider Quintly.
Facebook pages are answering more questions posted by users, but more than one-half of those queries are still left hanging, according to the latest research from social analytics provider Quintly.
Quintly analyzed some 91,000 pages with more than 1,000 likes and examined a total of 18.6 million user-submitted questions, defining response rate as the number of questions answered within 14 days.
The last time Quintly performed a similar study, last May, it found an average response rate of 42.4 percent between Jan.
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