Billions of people worldwide use apps like Facebook Messenger, WeChat and Snapchat to connect, with new users logging on every day. Even more so than other iterations of social media, messaging is all about relationships. Global trends indicate that messaging is poised to take over—usurping email and call centers, playing a crucial role in retail commerce and changing the way we play.
Below are five strategies businesses should implement to increase brand loyalty through social messaging.
Why messaging? Anyone who’s not on messaging right now is about to be.