INFOGRAPHIC: Telecommunications Companies on Facebook Are ‘Socially Devoted’ in 2Q
Telecommunications companies dominated the second-quarter Socially Devoted analysis of customer service on Facebook by analytics provider Socialbakers, accounting for 60 percent of the 59 fastest responders.
Telecommunications companies dominated the second-quarter Socially Devoted analysis of customer service on Facebook by analytics provider Socialbakers, accounting for 60 percent of the 59 fastest responders.
Socialbakers discussed its second-quarter results and the methodology behind them in an email to AllFacebook:
Our second-quarter Socially Devoted numbers are in, and — surprise, surprise — they show that fans want to engage with brands. Customers increasingly prefer to voice their opinions and get answers to their questions on social platforms. In this quarter alone, among the more than 54,000 Facebook pages Socialbakers analyzes, users asked more than 1.5
WORK SMARTER - LEARN, GROW AND BE INSPIRED.
Subscribe today!
To Read the Full Story Become an Adweek+ Subscriber
Already a member? Sign in