Facebook Conducting Customer-Satisfaction Survey

A Facebook customer-satisfaction survey appears to be making the rounds, but this one sticks to the user experience, and doesn’t detour into politics, like a similar effort that was released in error last month.

A Facebook customer-satisfaction survey appears to be making the rounds, but this one sticks to the user experience, and doesn’t detour into politics, like a similar effort that was released in error last month.

Some Facebook users (including yours truly) are being greeted by a message at the top of their news feeds, including their first names and reading, “We’d like to hear from you. Please take three to four minutes to tell us about your experience using Facebook.

The survey then spans 15 pages, with the following questions (screen grabs below):

  • Overall, how satisfied are you with your Facebook experience?
  • How likely are you to recommend Facebook to someone you know?
  • How important is Facebook in staying connected to: close friends and family; acquaintances; celebrities and other public figures?
  • How well or poorly does your profile represent who you are and what you care about?
  • How do you feel about the...
AW+

WORK SMARTER - LEARN, GROW AND BE INSPIRED.

Spring Special

Save 30% Off an ADWEEK Subscription Today!

View Your Options

Already a member? Sign in