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Social Media Week

MTV Found Pandemic Success by Using Social Listening to Lean Into Fandoms

The company focused on TikTok and YouTube

On YouTube, fans watched 22 billion minutes of content, a 2% increase year over year.
On YouTube, fans watched 22 billion minutes of content, a 2% increase year over year.
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By Mark Stenberg

 

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When viewership patterns shifted during the pandemic, the MTV Entertainment Group pivoted, leaning further into the insights they gained from social listening platforms to better understand where their viewers were congregating, forming fandoms and discussing new material.

Top line

As part of this shift, MTV redoubled its efforts on TikTok and YouTube, two platforms where fandoms had migrated to discuss shows and share memes. 

On YouTube, fans watched 22 billion minutes of content, a 2% increase year over year, said Ann Lamore, vp of marketing and social media for the MTV Entertainment Group during this week’s Social Media Week event.

And on TikTok, Lamore and her team made use of MTV’s extensive catalog of intellectual property to connect with fans, involving cast members, repurposing iconic quotes (“Where’s the beach?” from Jersey Shore was one example) and using show footage.

Between

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Headshot of Mark Stenberg

Mark Stenberg

  • @markstenberg3
  • mark.stenberg@adweek.com

Mark Stenberg is Adweek's senior media reporter.

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