Creating Brand Champions Is the True Power of Web3

There's an opportunity to engage a community of ambassadors versus relying on a passive audience

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If you are wondering what Web3 and NFTs have to do with marketing, you are not alone. You may be asking yourself: Is it real or just another buzzword?

Web3 is not a new concept—it has the support of entrepreneurs around the world who are trying to design and build the technologies and protocols that would support this new iteration of the world wide web. As brands jump at the chance to tap into the mindshare of the customer in this new world, it will be imperative not to rely on old strategies that won’t work in the new paradigm shift.

By embracing Web3, brands will experience a new champion—your customers are not just driven by brand loyalty but are incentivized by the community’s power to increase the value of the new Web3 experiences connected to your brand. Here is a deeper dive into the consumer journey that highlights the opportunity to engage your consumers via Web3.

Big changes for marketers

For the past 20 years, digital marketers have touted hyper growth, vanity metrics relying solely on third-party data tools, to spend money, time, energy, resources, influence and content for growth. The way that growth has been measured has been through likes, comments, follows and shares—the general success metrics that the third-party tools have defined for us. Marketers have been obsessed with creating an audience—a passive audience—versus identifying ways to activate these audiences into a community of ambassadors who help shape your brand story.

But what happens when the platforms you rely on change their cookie functions, forcing you to rethink how to collect and utilize customer data in order to orchestrate a personalized experience?

The overall behavior Web3 elicits is more interesting than the concept itself. For example, when thinking through creating an NFT collection, participating in a metaverse community or leveraging the blockchain for your next startup, all of these aspects of Web3 are shining a spotlight on completely new success metrics, which in turn require new behaviors to reach success.

Marketers will also experience a new demand for skills related to the NFT and Web3 universe. According to CBS News, job listings for positions in this space are on the rise, indicating a new demand for marketers who are skilled to help accelerate the future of gaming and commerce.

New measures of engagement

Most people think customers are either engaged or disengaged, but that is just not the case. Connecting with your audience is not binary—it is incrementally tiered and requires an approach that is custom-tailored to enhance the connection at each level.

Web3 begins at Level 6: Critical Engagement.Amanda Slavin

A customer can be at any level, and as a marketer, it is your job to decide where they are entering your funnel, and how you can continue to build your relationship with them through intentional, personalized communications and interactions. By correctly segmenting your prospects and customers, you can craft a message that truly means something to them.

The future of Web3 begins with critical engagement

Level 6 is critical engagement—when you are inspiring someone to set goals to make a difference. It is directly related to how a DAO (decentralized autonomous organization) is structured.

With a DAO, everyone has a voice. There is no central ruling authority and no bureaucracy—power is for the people and of the people. Developers, users and contributors become owners, have a stake in the business and a vote in how it is run.

With Web3, brands will need to own these community networks either on Discord, Twitter, a DAO or within the metaverse. In order to maintain active participation from these new owners and continue building on the momentum, brands will need to understand how to engage in order to build trust and form a deeper relationship with customers.

This calls for a shift in how brands have traditionally engaged with customers via marketing tools and tactics. Instead of serving ads and links to your latest blog, brands will need to invite these community members in and give them access to innovative products and services or sneak peeks—things that will help the community feel more connected to your brand and foster an environment that will empower customers to have ownership of their experience with the brand.

This is the essence of Web3 and the core of the seventh level—the faith in communities to change and impact business, the network’s ability to solve problems without relying on a hierarchical power structure and the belief that we are a lot better as a whole, working towards solutions together.