The Worst Customer Experience I Regularly Have: Philly's SEPTA Transit Network

We talk a lot here about how you should treat your customers. On my way home from work Monday night, Halloween, I was reminded both how important that is, and how some companies get it wrong. There is one really, really bad customer experience I go through regularly, and it’s my commute home on SEPTA Regional Rail.

What’s SEPTA?

SEPTA is the public transportation company that covers the greater Philadelphia area. For the past 9 years, I’ve spent about 2 hours a day riding it’s Philadelphia-to-Trenton line to and from work.

So

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