Twitter Debuts New Customer-Support Features for Brands

Social media users who are dissatisfied with customer support often cite lack of response, and Twitter introduced two features to help businesses combat that perception.

Social media users who are dissatisfied with customer support from brands often cite lack of response, and Twitter Thursday introduced two features to help businesses combat that perception.

@9Number9 david.cohen@adweek.com David Cohen is editor of Adweek's Social Pro Daily.