Social Pro Daily

Twitter Moved the Appeals Process for Suspended and Locked-Out Accounts In-App

The social network claims responses are 60 percent quicker than via its online form

TwitterInAppAppeal — Action is not immediate, as Twitter still needs to reach decisions on each caseTwitter

Twitter moved the appeals process for users who are suspended or locked out of their accounts from an online form to a way to complete the process directly within its flagship applications.

The social network said in a Twitter Safety tweet that this new feature has enabled it to respond to appeals 60 percent quicker.

We move quickly to enforce our rules, but sometimes we don’t have the full context and can make mistakes.

To fix that, we added a way for people to appeal our decision in the app and have been able to get back to people 60% faster than before.