Like many of us, Marriott’s chief customer experience officer, Adam Malamut, wears multiple hats. Most of us, however, don’t have a Ph.D. in organizational psychology and can nimbly move between encouraging people to connect seemingly disparate dots and brokering peace between two areas that don’t align.
“Sometimes I laugh and tell people I toggle between two roles: the chief disruption officer or the chief feng shui officer,” he said.
Adweek spoke with Malamut about how collaboration is vital to his and Marriott’s success, and what the C-suite can do to help.
Adweek: What does a chief customer experience officer do?
Adam Malamut: My charter is to help manage complexity in our commercial lines of business across the digital and physical.
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