Q&A: Marriott's Chief Customer Experience Officer on the Importance of Collaboration

Adam Malamut says it's vital and discusses how the C-suite can help

How can you keep pace with an accelerating marketing ecosystem? Join us at Brandweek Sept. 12–16 in Miami alongside leading CMOs, founders and change makers from GatoradeMarriottAlo YogaCampbell'sUncommon James and more. Book now.

Like many of us, Marriott’s chief customer experience officer, Adam Malamut, wears multiple hats. Most of us, however, don’t have a Ph.D. in organizational psychology and can nimbly move between encouraging people to connect seemingly disparate dots and brokering peace between two areas that don’t align.

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This story first appeared in the October 8, 2018, issue of Adweek magazine. Click here to subscribe.