All Facebook Pages Can Reply to Comments With Private Messages

Facebook introduced the ability for page administrators to reply to comments with private messages in August, and the feature was made available to all pages Wednesday.


Facebook introduced the ability for page administrators to reply to comments with private messages in August, and the feature was made available to all pages Wednesday.

The social network said when it first announced the feature:

Until now, page admins could only respond to customers in the same way that the person reached out to the page, either through a comment or private message. In the coming weeks, page admins will be able to reply to public comments with a private message, helping them solve private customer requests more efficiently.

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