KANA Announces Latest Email Response Management Release for Customer Service
Company: KANA Software, a provider of customer service solutions
Product/Service: KANA Response 13R1, the latest version of its email response management solution
What it Does: New features include integration with KANA’s Experience Analytics to help customer support managers tap into the voice of the customer for more nuanced and timely email response, and make important decisions affecting customer experience.
WORK SMARTER - LEARN, GROW AND BE INSPIRED.
Subscribe today!
To Read the Full Story Become an Adweek+ Subscriber
Already a member? Sign in