How to Do Social Customer Service That Gets Results: Lessons From HP

SocialTimes chatted with Kriti Kapoor, HP's director of social customer care, during Dreamforce to talk about how brands big and small can improve how they deal with customers via social.

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Gone are the days when a disgruntled customer would dial a 1-800 number or go down to your local store to air their grievances or seek resolution.

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