Healthcare Open Enrollment Means Marketers Ask: Whose Patient Are You, Really?

It’s Open Enrollment season in health care. Marketers at physician groups, hospitals, and health plans compete for attention and selection because the choices made now will drive patient traffic and revenue potential over the coming year. These high-profile marketing campaigns tend to overshadow a new wrinkle that adds complexity behind the scenes — patient attribution.

Michael Crawford became interested in healthcare listening to the conversations around the patio table as his parents and their colleagues talked about work. For the past 30 years he's used his marketing expertise to help medical groups, hospitals and health systems connect with consumers, physicians, employers, brokers and health plans. He advocates for a strategic approach to marketing, audience-based communications, coordination between marketing and customer service functions, and early inclusion of the marketing discipline when planning services. His work has earned more than a dozen awards over the past few years. He’s no stranger to healthcare reorganizations or healthcare reform, from the failed effort during the 90s to the implementation of the ACA to today’s efforts at repeal. His blog, Healthcare Marketing Survival Guide, offers advice for B2C and B2B healthcare marketers trying to chart their course during uncertain times. Connect with him via LinkedIn or follow him on Twitter @health_crawford.