Get Satisfaction Gets Smart With Twitter


Get Satisfaction is an online site where customers can voice their complaints and companies are given the opportunity to respond. It makes the entire dialogue public in turn making the dialogue a database for future frustrated customers. I’ve been to a number of conferences where an attendee has brought up the site.

For the longest time I just didn’t get it but the site’s new overheard feature makes a lot of sense. As MG Siegler pointed

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