Facebook's Chat App Won't Be an Overnight Sensation for E-commerce Players

Messenger has sales potential, but it will take time

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Facebook and KLM revealed Wednesday that the airline's customers can get flight confirmation, access boarding passes, receive check-in reminders and view flight status updates via Facebook Messenger. Through April 20, users of KLM's service on Facebook Messenger will have a chance to win two round trip tickets to a destination of their choice.

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