Facebook Gives Messenger Bot Developers More Options With 5 New Messaging Tags

The Messenger Platform Policy specifies a 24-hour window, but there are exceptions to the rule

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Developers of Facebook Messenger bots now have five new messaging tags to deploy in specific use cases beyond the Messenger Platform Policy 24-hour window.

Software engineer Yi Xiao said in a blog post that these messaging tags are used to respond to customer actions and send messages in specific use cases that fall outside the 24-hour window, and he detailed the five new tags:

  • Appointment update: The APPOINTMENT_UPDATE tag may only be used to provide updates about an existing appointment.


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