Facebook Defended Its Efforts to Protect the Well Being of Content Moderators

A blistering report detailed conditions at a Phoenix site run by Cognizant

Facebook responded to an explosive, detailed story by Casey Newton of The Verge on the working conditions experienced by its content moderators.

This is not the first time the issue has surfaced: A class-action suit was filed against the social network last September on behalf of Selena Scola of San Francisco, who worked as a public content contractor at Facebook’s offices from approximately June 19, 2017, through March 1, 2018, employed by staffing company Pro Unlimited.

Scola claimed in the lawsuit that she was formally diagnosed with post-traumatic stress disorder after experiencing symptoms including fatigue, insomnia and social anxiety, and those symptoms are triggered by acts including touching a computer mouse, entering a cold building, seeing violence on television, hearing loud noises or being startled.

Facebook director of corporate communications Bertie Thomson said at the time: “We recognize that this work can often be difficult.



Subscribe today!

To Read the Full Story Become an Adweek+ Subscriber

View Subscription Options

Already a member? Sign in