Facebook adds contact form to ad dashboard, aims to respond in 4 hours
Some advertisers are seeing a prominent new “contact us” button in Facebook’s self-serve ad dashboard. According to the site, the global marketing solutions team will strive to respond to all questions within four hours.
The button, which appears above campaign information, leads to a short form and includes a note about the team’s business hours. This effort comes at a time when many small and mid-sized businesses feel Facebook is too focused on the interests of major brands and is ignoring their own.
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