Everything in Moderation

As the shouters grow in volume, the comment moderator's job has become more demanding


As online publishing grows increasingly social, publishers are eagerly trying to foster community on their sites. But when everyone gets a voice, things can easily go too far. Thus, among several top Web publishers, the role of comment moderator is becoming that much more demanding.

Justin Isaf, The Huffington Post’s community manager, oversees the 7 million online comments per month that flood the site’s servers, helping a team of moderators and algorithms police pages to shield users from offensive content.

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