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Employees are using messaging applications such as WhatsApp, Facebook Messenger and Skype for work-related communications on a regular basis, often without the knowledge or approval of the human resources departments at their companies, according to a new study from private enterprise social network Speakap.
Speakap surveyed over 1,000 non-desk employees—which it defined as people who typically work on their feet in places such as retail stores, hotels, restaurants, bars, production facilities, warehouses and hospitals—in the U.S.,