Don’t Expect AI, Machine Learning to Replace Facebook’s 35,000 People Dedicated to Safety

Mark Zuckerberg said there are things that each do well

Machine or human? Human or machine? The debate resurfaced during Facebook’s third-quarter earnings call Wednesday.

Goldman Sachs analyst Heather Bellini referenced the 35,000 people Facebook has dedicated to safety and the company’s budget in this area during the call’s question-and-answer period.

Bellini asked, “How long does this have to be as resource-intensive from a people perspective? Or do you see the ability over time with technologies like artificial intelligence potentially helping you to get more leverage out of this existing budget? So maybe you don’t have to continue to ramp it as quickly as your user base and engagement continues to grow?”

Facebook CEO Mark Zuckerberg didn’t foresee dramatic changes on this front in the near future, saying, “In general, what we have to do is use computers and AI for what they’re good for, which is looking at a lot of content very quickly and making quick judgments.



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