Why Facebook Messenger Will Dominate 2018

Opinion: If the ability to send messages is opened up, it might very well replace email

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When Facebook released Messenger in 2011, most people weren’t aware of the capabilities and benefits it would eventually have. Fast-forward to 2017: There are more than 1.3 billion users and 60 million businesses using Messenger.

In just the past few months, we’ve seen groundbreaking developments including the introduction of the customer chat plugin, which brings the Messenger experience to retailers’ websites; a new app that makes it easier and safer for kids to video chat and message with friends, Messenger Kids; Pinterest’s bot integration, merging the Pinterest and Messenger experiences; and much more.

If

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