Consumers Value Social Media Presence — But Some Small Businesses Aren't Buying In

Small businesses are missing out on great opportunities when they hesitate to engage with customers online and don't provide a space for customer reviews.


Small businesses stand to gain a lot from engaging with social media. Reviews and other user-generated content can yield a great return and drive purchases. However, according to data from digital display software provider Enplug, 34 percent of small business owners don’t think social media can provide value for their business.

Enplug commissioned market research firm YouGov to survey small business owners and consumers, to find how they felt about social media’s impact on business. YouGov polled 506 American small business owners and 1,155 consumers between Feb.

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