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Cable giant Comcast says it's sorry for the unusual inconvenience it caused AOL vp of product Ryan Block during a 20-minute phone call where he somewhat painfully tried to disconnect his service while a customer service representative refused to do so. The episode took social media by storm in the last couple of days and pushed the brand into an awkward mea culpa.
"We are very embarrassed by the way our employee spoke with Mr. Block and Ms.