Comcast Apologizes for Customer Service Call From Hell

Disconnecting your service is as easy as one, two ... 20 minutes later

Don’t miss Commerceweek, February 28–29 in NYC, to explore the technology and trends fueling commerce. Get strategic insights from leaders at The New York Times Advertising, Turo, TikTok and more. Register.

Cable giant Comcast says it's sorry for the unusual inconvenience it caused AOL vp of product Ryan Block during a 20-minute phone call where he somewhat painfully tried to disconnect his service while a customer service representative refused to do so. The episode took social media by storm in the last couple of days and pushed the brand into an awkward mea culpa.

"We are very embarrassed by the way our employee spoke with Mr. Block and Ms.

AW+

WORK SMARTER - LEARN, GROW AND BE INSPIRED.

Subscribe today!

To Read the Full Story Become an Adweek+ Subscriber

View Subscription Options

Already a member? Sign in