5 Secrets of the Best Customer Service Twitter Accounts

There are a handful of standout customer service accounts on Twitter that seem to have the secret formula for delighting their customers, and we've distilled their strategies down to five secrets for you to learn from.

Many companies are turning to Twitter to provide customer service – not surprising, given that over 50 percent of Twitter users engage with brands on Twitter, and this same number believes that this is the best platform to reach a brand. So if you’re not using Twitter for customer service, you might want to start.