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As retailers like Walmart, Target, Kroger and Giant Food Stores bring in robots to scan shelves and floors and to automate order fulfillment, there’s a popular refrain: “These robots won’t take jobs away from people but will rather free up our human employees to focus on enhancing the customer experience.”
Case in point: In an email, a rep for Giant said its six-foot roving gray tower of a robot, Marty, has googly eyes to humanize it. But Marty has no humanlike aspirations to ascend the corporate ladder.