Upgrade your sales funnel with expert insight at Commerceweek, Feb. 28-29. Broaden your audience with improved data technology and a seamless purchase experience. Register now at 50% off.
Amazon is testing what may be the first commercial customer service chatbot to produce wholly original dialogue in real time using recent breakthroughs in AI language generation.
The retail giant said today that it will deploy the generative chatbot as an aid to human agents for the time being but plans to eventually have it deal with customers directly. The company is also rolling out a separate consumer-facing chatbot that uses a neural network to better match human-authored response templates to customer queries.
The

WORK SMARTER - LEARN, GROW AND BE INSPIRED.
Subscribe today!
To Read the Full Story Become an Adweek+ Subscriber
Already a member? Sign in