Amazon Is Testing an AI Chatbot That Generates Original Dialogue in Real Time

The system may be a first for the customer service market

an illustration of a phone with message bubbles next to the Amazon logo
Amazon is testing two new AI chatbots. Amazon, Getty Images

Amazon is testing what may be the first commercial customer service chatbot to produce wholly original dialogue in real time using recent breakthroughs in AI language generation.

@patrickkulp Patrick Kulp is an emerging tech reporter at Adweek.