6 Customer-Service Tips for Brands on Facebook, from Barry Moltz

Author, speaker and small business coach Barry Moltz shared a half-dozen customer-service tips with Facebook for Business.

Moltz wrote:

Let your customer service speak for itself: While businesses have been telling people for years that customer service sets them apart from competition, the Internet has empowered customers to make that distinction for themselves. People trust recommendations and warnings from friends more than they believe the company’s advertising, so what really matters is not saying you have great customer service, but actually delivering it.