5 Ways to use Twitter for Customer Feedback

If you’ve struggled to sell Twitter as a way to increase conversions and sales, you’re not alone. And in fact, this isn’t Twitter’s strongest suit: instead, Twitter offers businesses the subtle ability to engage your customers and really draw out their opinions of you, your brand and your products or services so you can become more nimble and meet their needs. Here are 5 ways to use Twitter for customer feedback.

With Twitter, you have unprecedented access to what your customers think of you and your business. Imagine Donald Draper’s near heart attack if he could suddenly and instantly tap into direct feedback from consumers – it’s a marketer’s dream.