There Are Over 2 Billion Conversations Between Messenger Users and Businesses Every Month

100 million people interacted with suggestions from M in November

Sephora was one of many companies to provide customer service via Messenger Facebook

Facebook turned its year-in-review eyes toward Messenger Platform and suggestions from M, its messaging application’s virtual digital assistant.

david.cohen@adweek.com David Cohen is editor of Adweek's Social Pro Daily.