Yelp Sees Pandemic-Prompted 2020 Trends Extending Into 2021

Over 160,000 restaurants on its platform alerted customers about contactless payment, contactless delivery or curbside pickup

Business directory and crowdsourced review forum Yelp turned to the more than 21 million new reviews that were posted to its platform over the past year, as well as data on words and phrases that saw significant bumps in usage between 2019 and 2020, to craft its 2021 Trend Forecast.