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Meta took steps to protect the integrity of reviews across its various platforms with its rollout of a Community Feedback Policy in the U.S. Tuesday.
The company said in a blog post that more than 200 million businesses connect with customers through its family of applications and its technologies, adding that it implemented the policy to ensure that reviews are based on real purchasing experiences and to avoid irrelevant, fraudulent and offensive feedback.
In addition to complying with Meta’s community standards, all feedback people leave about businesses and products must now comply with the new Community Feedback Policy, which specifically prohibits graphic content, incentivization, irrelevance, manipulation of reviews and spam.
Meta said it relies on automated technology and human reviewers to enforce the policy, adding that if someone whose review was removed feels that the action was taken in error, they can request another review.
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