Offline Associate – Mountain View
This position is based in Mountain View, CA.
Are you excited by working with customers and helping them get the
most out of their offline advertising efforts? Use your passion for
teamwork, the internet, and providing amazing customer service to
help improve AdWords Offline Advertisers performance. The AdWords
Offline Associate will join Google’s world-class Advertising
Operations team and should be extremely proactive, efficient, and
responsible.
As an AdWords Offline Associate, your primary responsibility will be
to manage relationships with existing advertisers in a specified
business vertical. You’ll assist with the technical sales and support
of Google’s targeted advertising solutions to help drive business
revenue growth across a variety of verticals and regions.
Responsibilities:
* Provide excellent customer service to Google’s offline
advertisers.
* Manage client offline advertising accounts by responding to
inquiries by phone, email, and live chat.
* Proactively and creatively identify and solve client problems.
* Build strong relationships with customers and educate them on
new product features.
* Work collaboratively with your team to improve account
performance for new and existing vertical customers.
* Learn and work with Google’s ongoing development of advertiser
products to maximize client campaign results.
* Optimize offline campaigns and ads in order to maximize
advertisers’ ROI.
* Leverage all available resources including Optimization, Sales
Engineering, Product Management, Marketing, and Technical Support.
* Identify opportunities to increase advertiser performance and
investment.
* Serve as a senior resource for the Advertising Operations
team.
Requirements:
* BA/BS or equivalent experience.
* A minimum of 3 years of offline account management or client
service experience required.
* Detail oriented; ability to quickly complete a large volume of
high-quality work.
* Excellent written and verbal communication skills.
* Proven record of successful process management and relationship
development with large clients.
* Experience in specific vertical or strong Internet advertising
experience preferred.
* Strong computer applications skills.
For immediate consideration, please apply at this URL:
http://services.google.com/jobs/application/lostremote?action=add&job=Offline+Associate+-+Mountain+View
About Google:
Google’s innovative search technologies connect millions of people
around the world with information every day. Founded in 1998 by
Stanford Ph.D. students Larry Page and Sergey Brin, Google today is a
top web property in all major global markets. Google’s targeted
advertising program, which is the largest and fastest growing in the
industry, provides businesses of all sizes with measurable results,
while enhancing the overall web experience for users. Google is
headquartered in Silicon Valley with offices throughout North
America, Europe, and Asia. For more information, visit
http://www.google.com/about.html
Google is an Equal Employment Opportunity/Affirmative Action
Employer
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