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Mónica Gil knows a few things about crisis and reputation management, having spent some time in politics on her path to CMO of NBCUniversal’s Telemundo. Further, not only is she the Chief Marketing Officer, with all marketing and communications responsibility, she also leads Human Resources. As we’ve all be saying these past few weeks, there is no playbook for the crisis we are currently going through, but Mónica has embraced the power of proactive communications to maintain trust with employees.
“What we’ve realized is that now more than ever, internal communications have become vital and quite frankly, a lifeline for so many of our employees.
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