Twitter Moved the Appeals Process for Suspended and Locked-Out Accounts In-App

The social network claims responses are 60 percent quicker than via its online form

Action is not immediate, as Twitter still needs to reach decisions on each case
Twitter

Twitter moved the appeals process for users who are suspended or locked out of their accounts from an online form to a way to complete the process directly within its flagship applications.

The social network said in a Twitter Safety tweet that this new feature has enabled it to respond to appeals 60 percent quicker.

Here’s how it works: When Twitter users open the app, they will be taken to a screen that features the tweet that was reported or flagged.

At this point, they can choose to delete the tweet, or to appeal the violation. Selecting the latter gives them an opportunity to explain why they feel the tweet was flagged in error.

Action is not immediate, as Twitter still needs to reach decisions on each case.

Last October, Twitter implemented changes to the way tweets that were deleted or reported are displayed, showing a notice in place of deleted tweets for 14 days and hiding reported tweets behind a notice indicating that the user viewing his or her timeline reported them.

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