The Ticker: Social media customer service tips; Facebook IPO frenzy; Geofeedia; Fall TV update; Wikipedia & PR

AllTwitter: 10 Social Media Customer Service Tips for Brands [INFOGRAPHIC]

Wall Street Journal: In Facebook IPO, Frenzy, Skepticism Geofeedia helps journalists locate real-time photos, tweets where news breaks Death Watch Upfront Edition: What’s back (and gone) in the fall Wikipedia and Public Relations