T-Mobile Retracts $1.49 Paper Billing Fee But Keeps $3.49 Detailed Paper Billing Fee
I recall getting the notice from T-Mobile that the were going to start charging $1.50 for continuing to deliver their monthly billing on paper. I also recall being so annoyed that I immediatly tweeted my annoyance to @tmobile_usa. According to T-Mobile USA, I wasn’t the only annoyed person. And, apparently others complained in a more serious way than I did…
T-Mobile Won’t Charge For Paper Bills
This is an unusual public relations faux pas for a company that is usually considered to very customer friendly compared to other cell phone carrier companies.
But, guess what? T-Mobile is stil charing $3.49
WORK SMARTER - LEARN, GROW AND BE INSPIRED.
Subscribe today!
To Read the Full Story Become an Adweek+ Subscriber
Already a member? Sign in