Stunning Revelation: Customer Service is Important
Telecoms are beginning to stress the importance of customer service now that they’ve been stung by consumer complaints, The Washington Post reports:
“Customer service problems in the telecommunications industry have been nearing legendary proportions… it’s a challenge that telecommunications and cable companies are struggling to overcome as they compete for new subscribers paying $150 to $200 a month on average for phone, Internet and television services. AT&T, Verizon, and Comcast are working to keep subscribers and lure new ones into subscriptions that bundle those services.”
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