Social Media Roundup: Social Media Insights, Successful Social Media Promotions and More
Every Friday I post links to a few of the blog posts that I read during the week that I found interesting and insightful.
Included in this week’s round-up is discussion about actionable social media insights; the maturing of community management; advice for making a successful social media promotion; and culture change as a barrier to social media adoption.
Social Analytics: Deriving Insights for Increased Marketing and Sales Effectiveness
With historic analysis of customer experiences collected from all available channels (email, phone, and social), you can identify patterns and areas for service improvement.
WORK SMARTER - LEARN, GROW AND BE INSPIRED.
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