Social Media & Online Community Posts From Around The Web

Every Friday I post links to a few of the blog posts that I read during the week that I found interesting and insightful.

Included in this week’s round-up is a discussion about finding ways to unite your online community around singular issues; why communities should highlight quality not quantity; a discussion about best practice when responding to customer feedback on social media sites; and where social media fits in brand culture.

How To Find Major Issues To Boost Activity And Unite Your Online Community

Brands that are really sneaky might identify a product/service related issue that members might be frustrated with and begin the process there.

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